Getting Started FAQs

I'm ready to lose weight, but what costs are involved with the Program?

If you choose to join in person at one of the our centres there is a once-only membership fee of $19.99 which includes your initial consultation with a trained consultant and the Tony Ferguson Weight Management Book.

Each meal replacement shake and soup sachet costs $4.99. You’ll need one for breakfast and one for lunch each day, but that still works out to less than $70 per week.

You can view the cost of other optional products here. Delivery charges apply. You can also buy your products from any Life Pharmacy®, Radius Pharmacy® and selected Care Chemist®.

How many meal replacement sachets do I need to buy at one time?

We'd recommend you pick up at least one week's worth of meal replacement products, say 14 sachets, so you can keep to your program, but you can even buy individual items if you wish. There are no minimum quantities when ordering online, but please keep in mind that you pay for postage with each order, so we suggest ordering a minimum of two weeks to offset this cost. (28 sachets).

Are there a variety of flavours to help vary the Program?

Yes! There is a wide range of meal replacement choices and you can mix and match them as you like to keep your Program interesting. Take a look at our range of Shakes, Soups and Munch Bars.

How important is it to use a multivitamin and mineral supplement during the Program?

The shakes and soups provide a significant portion of your recommended daily intake of vitamins and minerals. However, to make sure you're getting everything you need it's important you get the remainder from the recommended foods in combination with our Tony Ferguson Multivitamin Mineral Complex. Aids in the maintenance and improvement of general wellbeing.

What options are available for delivery of the products I order?

Your deliveries will be sent via DHL Global Mail from Australia. Flat rate standard postage to all areas is $23.95. Once your order is processed and paid for, delivery will take around 10-14 days.

Parcels may be subject to inspection from customs, this may result in a delivery delay and possible charges from customs.

How can I pay for my order?

We accept credit card payments only for mail order deliveries. Cash is also accepted wherever you can purchase our products in person.

To pay by credit card, either order online, or phone us with your details on 0800 612 644. We accept Visa, Mastercard and AMEX.

Will the product interfere with any medications I am currently taking?

For most people the products are unlikely to interfere with any medication however for people with diabetes and those taking some anticoagulant medications may require frequent monitoring by your doctor while losing weight. It is important that you to speak with your doctor if you have any health conditions before embarking on our Program. You should read our Health Considerations page for more information.

Can I go on the Program if I am pregnant or breast feeding?

No, women who are pregnant or breastfeeding are unable to go on our Program. The Program doesn't provide sufficient energy and nutrients to sustain both mother and baby. Do talk to us once you stop breastfeeding – it's the ideal way to shed any unwanted baby weight.

Can I go on the Program if I have kidney (renal) problems?

Those with kidney problems may take part in the Program provided they do not have specific protein or fluid restrictions, or their doctor hasn't asked them to make other specific dietary modifications. If any of these are the case please obtain written consent from your doctor, then come in and see us. You should read our Health Considerations page for more information.

I have high blood pressure; can I be on the Program?

Yes, this Program will help you manage your weight and in addition, may assist with improving your blood pressure. You will need to advise your doctor that you are on the Program and your doctor should monitor your condition on a regular basis.

If I have had a heart attack or stroke, can I go on the Program?

Yes, but only after a minimum of six months after your stroke or heart attack. You should discuss this with your doctor before joining and your doctor should monitor your condition on a regular basis.

Can diabetics go on the Program?

People with Type 2 diabetes can enjoy the Program using the specially developed Diabetic Plan. We would encourage these customers to make regular visits to their doctor while losing weight to manage their condition and ensure their medications are adjusted accordingly while losing weight. You should read our Health Considerations page for more information.

Can children use the Program?

Children over the age of 16 are able to join the Program as long as they have passed the pubertal growth period. The Program aims to help educate children about healthier lifestyle options, making it a positive change for good.

NB: Consult your doctor or healthcare professional for advice before starting on a weight loss program.

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